Level 3 Advanced Apprenticeship Information Communications Technician
Course details may be subject to change
This Information Communication Technician apprenticeship offers you the opportunity to prepare for a role in the industry whilst gaining real-life experience in a working environment with an employer.
You are able to choose to specialise in one of the following pathways:
Digital Communications Technician.
Learn how to provide technical support, establish, diagnose and troubleshoot ICT problems, and install and configure new and appropriate software and hardware.
As an Information Communication Technician, your core duties would involve:
Providing technical support to customers both internal and external through a range of communication channels
Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools
Applying appropriate testing methodologies and processes to resolve ICT technical issues
Installing and configuring software and hardware.
The following specialised roles will include a range of additional tasks and responsibilities, such as those outlined below.
Address IT issues by prioritising in response to customer service level agreements
Support the roll out of upgrades or new systems or applications
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
Complete cabling tasks for example coaxial, copper, fibre or remotely
Administer mobile devices on a network
Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
Digital Communications Technician
Maintain computer systems or telecommunication networks
Research solutions to maintain network communication architectures
Monitor and report telecommunications or communications systems performance to enable service delivery.
Information Technology Systems
Computer Games Development
Introduction to Networking (as part of the Cisco Network Academy.
You could progress to a Higher Apprenticeship as a Data Analyst, Software Developer, Network Engineer or Cyber Security Technologist.