Digital

As an Information Communication Technician, your core duties would involve:

• Providing technical support to customers both internal and external through a range of communication channels

• Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools

• Applying appropriate testing methodologies and processes to resolve ICT technical issues

• Installing and configuring software and hardware.

The following specialised roles will include a range of additional tasks and responsibilities, such as those outlined below.

Support Technician

• Address IT issues by prioritising in response to customer service level agreements

• Support the roll out of upgrades or new systems or applications

• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

Network Technician

• Complete cabling tasks for example coaxial, copper, fibre or remotely

• Administer mobile devices on a network

• Deliver network tasks prioritising security with a view to mitigating and defending against security risks.

Digital Communications Technician

• Maintain computer systems or telecommunication networks

• Research solutions to maintain network communication architectures

• Monitor and report telecommunications or communications systems performance to enable service delivery.

Modules Studied

• Information Technology Systems

• Programming

• Data Modelling

• Website Development

• Computer Games Development

• Introduction to Networking (as part of the Cisco Network Academy.

You could progress to a Higher Apprenticeship as a Data Analyst, Software Developer, Network Engineer or Cyber Security Technologist.