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NEIoT Apprenticeships

Level 3 Advanced Apprenticeship Information Communications Technician


Course details may be subject to change

This Information Communication Technician apprenticeship offers you the opportunity to prepare for a role in the industry whilst gaining real-life experience in a working environment with an employer.

You are able to choose to specialise in one of the following pathways:

  • Support Technician

  • Network Technician

  • Digital Communications Technician.

Learn how to provide technical support, establish, diagnose and troubleshoot ICT problems, and install and configure new and appropriate software and hardware.

As an Information Communication Technician, your core duties would involve:

  • Providing technical support to customers both internal and external through a range of communication channels

  • Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools

  • Applying appropriate testing methodologies and processes to resolve ICT technical issues

  • Installing and configuring software and hardware.

The following specialised roles will include a range of additional tasks and responsibilities, such as those outlined below.

Support Technician

  • Address IT issues by prioritising in response to customer service level agreements

  • Support the roll out of upgrades or new systems or applications

  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

Network Technician

  • Complete cabling tasks for example coaxial, copper, fibre or remotely

  • Administer mobile devices on a network

  • Deliver network tasks prioritising security with a view to mitigating and defending against security risks.

Digital Communications Technician

  • Maintain computer systems or telecommunication networks

  • Research solutions to maintain network communication architectures

  • Monitor and report telecommunications or communications systems performance to enable service delivery.

Modules Studied

  • Information Technology Systems

  • Programming

  • Data Modelling

  • Website Development

  • Computer Games Development

  • Introduction to Networking (as part of the Cisco Network Academy.

You could progress to a Higher Apprenticeship as a Data Analyst, Software Developer, Network Engineer or Cyber Security Technologist.

Delivery Sites:

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